DS/ISO 10004:2018

Kvalitetsledelse – Kundetilfredshed – Vejledning om overvågning og måling


Status:
Gældende
Type:
Standard
Sprog:
EN
Pris fra:
kr. 640,00

Beskrivelse

This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.
This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.
NOTE – Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.


Antal sider: 46

Udgivet: 2018-07-25

Godkendelsesdato: 2018-07-23

Internationale relationer: ISO 10004:2018 IDT

ICS: 03.120.10 - Kvalitetsstyring

Varenummer: M315639



Udvalg og komiteer

Komite

  • ISO/TC 176/SC 3
  • ISO/TC 176/SC 3/WG 18

Dansk udvalg

DS/S-216