Standard

DS/ISO 10004:2012 - Tilbagetrukket

Kvalitetsledelse – Kundetilfredshed – Overvågning og måling – Vejledning

Status
TilbagetrukketTilbagetrukket
Type
Standard
Varenummer
M253217
Udgivelsesdato
2012-11-02
Komite

ISO/TC 176/SC 3

Internationale relationer
Tooltip
ISO 10004:2012 IDT
Dansk udvalg
Antal sider
44
Under revision

Scope

This International Standard provides guidance in defining and implementing processes to monitor and measure customer satisfaction. This International Standard is intended for use by organizations regardless of type, size or product provided. The focus of this International Standard is on customers external to the organization. This International Standard is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.