Standard

DS/ISO/IEC 20000-2:2019

Informationsteknologi – Serviceledelse – Del 2: Vejledning i anvendelse af serviceledelsessystemer

Status
Gældende Checkmark
Type
Standard
Varenummer
M326666
Udgivelsesdato
2019-08-30
Komite

ISO/IEC/JTC 1/SC 40

International arbejdsgruppe WG

ISO/IEC/JTC 1/SC 40

Internationale relationer
Tooltip
ISO/IEC 20000-2:2019 IDT
Dansk udvalg
Antal sider
74

Beskrivelse

Scope

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.