DS/ISO 10004:2018

Quality management – Customer satisfaction – Guidelines for monitoring and measuring


Status:
Current
Type:
Standard
Language:
EN
Price from:
€ 85.66

Scope

This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.
This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.
NOTE – Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.


Number of pages: 46

Published: 2018-07-25

Date of approval: 2018-07-23

International relationships: ISO 10004:2018 IDT

ICS: 03.120.10 - Quality management and quality assurance

Item number: M315639



Committees

Committee

  • ISO/TC 176/SC 3
  • ISO/TC 176/SC 3/WG 18

Danish committee

DS/S-216