• Search
  • DS/ISO/IEC TR 20000-11:2015

DS/ISO/IEC TR 20000-11:2015 ( Withdrawn )

Information technology - Service management - Part 11: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL®


Status:
Withdrawn
Type:
Standard
Language:
English
Subject:
Price from:
€ 96.69

Scope

ISO/IEC TR 20000-11:2015 is a Technical Report that provides guidance on the relationship between ISO/IEC 20000?1:2011 and a commonly used service management framework, ITIL. It can be used by any organization or person wishing to understand how ITIL can be used with ISO/IEC 20000?1:2011, including:
a) a service provider that has demonstrated or intends to demonstrate conformity to the requirements specified in ISO/IEC 20000?1:2011 and is seeking guidance on the use of ITIL to establish and improve an SMS and the services;
c) a service provider that already uses ITIL and is seeking guidance on how ITIL can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000?1:2011;
d) an assessor or auditor who wishes to understand the use of ITIL as support to achieve the requirements specified in ISO/IEC 20000?1:2011.
The correlations provided in this part of ISO/IEC 20000 are for ISO/IEC 20000?1:2011 and ITIL?2011.
Clause 4 describes how ITIL can support the demonstration of conformity to ISO/IEC 20000?1:2011. Clause 5 relates chapters in ITIL to clauses in ISO/IEC 20000?1:2011. The tables in Annex A and Annex B relate terms, clauses and processes in ISO/IEC 20000?1:2011 to ITIL.

Number of pages: 56

Published: 2016-02-25

Date of approval: 2016-01-11

Date of withdrawal: 2021-09-09

International relationships : ISO/IEC TR 20000-11:2015 IDT

ICS: 35.020 - Information technology (IT) in general 03.080.99 - Other services

Item number: M295958


Committees

Committee

  • ISO/IEC/JTC 1/SC 40

Danish committee

DS/S-440