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  • DS/ISO/IEC TR 20000-5:2013

DS/ISO/IEC TR 20000-5:2013

Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1


Status:
Current
Type:
Standard
Language:
English
Subject:
Price from:
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Scope

This part of ISO/IEC 20000 provides guidance for an approach to implement an SMS that can fulfil the
requirements specified in ISO/IEC 20000-1:2011. This part of ISO/IEC 20000 illustrates a generic, threephased
plan to manage implementation activities, taking into consideration the design, transition,
delivery, management and improvement of services. The service provider can tailor the phases to suit
its needs and constraints.
This part of ISO/IEC 20000 can be used together with the other parts of ISO/IEC 20000.


Number of pages: 52

Published: 2013-11-21

Date of approval: 2013-11-15

International relationships : ISO/IEC TR 20000-5:2013 IDT

ICS: 35.020 - Information technology (IT) in general 03.080.99 - Other services

Item number: M267744


Committees

Committee

  • ISO/IEC/JTC 1/SC 7
  • ISO/IEC/JTC 1/SC 7/WG 25

Danish committee

DS/S-440

Included in