Standard

DS/ISO 10004:2018

Kvalitetsledelse – Kundetilfredshed – Vejledning om overvågning og måling

Status
Gældende Checkmark
Type
Standard
Varenummer
M315639
Udgivelsesdato
2018-07-25
Komite

ISO/TC 176/SC 3

International arbejdsgruppe WG

ISO/TC 176/SC 3

Internationale relationer
Tooltip
ISO 10004:2018 IDT
Dansk udvalg
Antal sider
46

Scope

This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction. This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization. NOTE – Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.