DS/ISO 10004:2012 ( Withdrawn )

Quality management - Customer satisfaction - Guidelines for monitoring and measuring


Status:
Withdrawn
Type:
Standard
Language:
English
Replaced by:
Price from:
€ 86.05

Scope

This International Standard provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
This International Standard is intended for use by organizations regardless of type, size or product provided.
The focus of this International Standard is on customers external to the organization.
This International Standard is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.


Number of pages: 44

Published: 2012-11-02

Date of approval: 2012-10-22

Date of withdrawal: 2018-07-25

International relationships : ISO 10004:2012 IDT

ICS: 03.120.10 - Quality management and quality assurance

Item number: M253217


Committees

Committee

  • ISO/TC 176/SC 3

Danish committee

DS/S-216