DS/ISO 10002/Corr. 1:2009 ( Withdrawn )

Quality management - Customer satisfaction - Guidelines for complaints handling in organizations


Status:
Withdrawn
Type:
Correction sheet
Language:
English
Replaced by:
Price from:
€ 0.00

Scope

This International Standard provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaintshandling process described is suitable for use as one of the processes of an overall quality management system. This International Standard is not applicable to disputes referred for resolution outside the organization or for employment-related disputes. It is also intended for use by organizations of all sizes and in all sectors. Annex A provides guidance specifically for small businesses.

Number of pages: 8

Published: 2009-10-24

Date of approval: 2009-10-13

Date of withdrawal: 2014-12-05

International relationships : ISO 10002:2004/Cor 1:2009 IDT

ICS: 03.120.10 - Quality management and quality assurance

Item number: M241283


Committees

Committee

  • ISO/TC 176/SC 3

Danish committee

DS/S-216