DS/ISO/IEC TS 20000-11:2021

Information technology – Service management – Part 11: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL®


Status:
Current
Type:
Standard
Language:
English
Subject:
Price from:
€ 104.72

Scope

This document provides guidance on the relationship between ISO/IEC 20000–1 and a commonly used service management framework, ITIL 4. It can be used by any organization or person wishing to understand how ITIL can be used with ISO/IEC 20000–1, including:
a) an organization that has claimed or demonstrated or intends to claim or demonstrate conformity to the requirements specified in ISO/IEC 20000–1 and is seeking guidance on the use of ITIL to establish and improve an SMS and the services;
b) an organization that already uses ITIL and is seeking guidance on how ITIL can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000–1;
c) an assessor or auditor who wishes to understand the use of ITIL as a support in achieving the requirements specified in ISO/IEC 20000–1.
Clause 4 describes how ITIL can support the demonstration of conformity to ISO/IEC 20000–1. Clause 5 correlates the ITIL documents to requirements in ISO/IEC 20000–1. The tables in Annex A correlate terms and clauses in ISO/IEC 20000–1 to ITIL and vice versa; the tables in Annex B correlate clauses in ISO/IEC 20000-1 to the ITIL 4 publications and vice versa.


Number of pages: 64

Published: 2021-09-09

Date of approval: 2021-08-30

International relationships : ISO/IEC TS 20000-11:2021 IDT

ICS: 03.080.99 - Other services 35.020 - Information technology (IT) in general

Item number: M349709


Committees

Committee

  • ISO/IEC/JTC 1/SC 40
  • ISO/IEC/JTC 1/SC 40/WG 2

Danish committee

DS/S-440