Standard

DS/ISO/TS 10004:2010 - Tilbagetrukket

Kvalitetsledelse – Kundetilfredshed – Overvågning og måling – Vejledning

Status
TilbagetrukketTilbagetrukket
Type
Standard
Varenummer
M224591
Udgivelsesdato
2010-05-07
Komite

ISO/TC 176/SC 3

Internationale relationer
Tooltip
ISO/TS 10004:2010 IDT
Dansk udvalg
Antal sider
40
Under revision

Scope

This Technical Specification provides guidance in defining and implementing processes to monitor and measure customer satisfaction. This Technical Specification is intended for use by organizations regardless of type, size or product provided. The focus of this Technical Specification is on customers external to the organization. This Technical Specification is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.